Shipping & Returns

We accept major credit cards including Visa, MasterCard, Discover, and American Express. ships orders to all locations within the United States and Puerto Rico, as well as internationally. Orders are processed and shipped Monday-Friday from 9am to 5:30pm EST. Our U.S. shipping options include standard, overnight, two-day, and three-day business shipping. Orders are generally shipped same-day, or within twenty-four (24) hours.

Standard Shipping
Standard orders are processed once credit card authorization and verification have been obtained. Orders shipped via standard delivery typically arrive in one (1) to four (4) business days (not including holidays). Standard shipping is only available for the continental United States. Our standard shipping fee is $4.95. Your order does not need to meet a minimum to receive the flat rate.

Standard Shipping Timetable
Please use the following timetable to determine when your package may be delivered. This is an estimate only, and may vary depending on a number of variables. We ship via United States Postal Service.


Rush Shipping
Currently, our rush shipment options are Overnight, 2-Day, and 3-Day shipping. These shipping options are at an additional cost above the flat rate of $4.95. Additional charges will be calculated at checkout. Rush orders need to be placed by 4:00pm EST to guarantee that they are shipped out same day.

Outside of the Contiguous United States & International Shipping
Orders from outside of the contiguous United States, as well as international orders do not qualify for the Standard Shipping flat rate fee. These orders will be sent using the United States Postal Service. Shipping charges will be calculated at checkout based on the destination.

Taxes follows all applicable taxing regulations for the areas where we do business. Taxes are charged according to the shipping address of your order.

Order Status
Once your order has been shipped, we will notify you via e-mail of the shipment status. This e-mail will provide you with tracking information and the ability to access the status of your order from the convenience of your computer. Users can enter the tracking information into our tracker to find out the status of your order.

At it is our goal to quickly process your order. The moment you submit your order, you can expect that we are immediately working to get it to you as quickly as possible. Due to this, we are unable to add or remove items from your order after it has been submitted. Orders can be canceled if the request is received the same day the order was placed before 4:00pm EST, subject to the order not being shipped.

Easy Returns & Exchanges
The Ribbon Resource will accept your return or exchange of unused or defective merchandise by mail. We will refund you for returns, accompanied by the original receipt with the return form filled out, received within 60 days of the time the ribbon was received.

Returns will be in the form of a refund to the payment method used to place your order. Returns will be for the full amount paid, minus the shipping cost to get the product to you. Upon receiving a returned item, someone from our customer service team will reach out by email or phone to let you know we have received your returned items. This email will also notify you if your items are approved for a refund. Refunds will be applied within five (5) business days.

Final sale merchandise may not be returned or exchanged.

The customer is responsible for the shipping cost of the returned item back to our warehouse.

Exchanges are for similarly priced items only. The customer will be charged our flat rate shipping fee of $4.95 to receive the new item.

Returns and exchanges must be addressed to the following:
The Ribbon Resource
Attn: Consumer Direct Returns
2780 Limekiln Pike
Glenside PA 19038

  1.' Nancy Gripne says:

    Thank you for have the ribbon I needed for my Paris Books!

  2.' Nancy Gripne says:

    Thank you for having the ribbon I needed.
    Nancy Gripne

    1.' Renee Quirk says:

      Wonderful! So happy to hear that. We would love you to share pictures of your completed project with us! Please email me anytime: [email protected]


      [email protected]

  3.' Ellie Cole says:

    Hi there,

    I am wondering if you can help. I have been looking for some appropriate ribbon to accompany our new product line of ‘make your own kits’ and have just come across your website, and your ribbons. I would be interested in ordering quite a large number of reels of ribbon.

    I just wanted to know if you are able to ship these to the UK?

    Do you have a very rough idea of how long shipping would take, and a very rough estimate of the cost?

    I would very much appreciate your help in answering the above 🙂
    Thank you
    Really Homemade
    [email protected]

    1.' Renee Quirk says:

      Hi Ellie!
      Thanks for reaching out to us, you’ve come to the right place! Yes, we ship all over the world, including to the UK. It is difficult to estimate shipping ahead of time, since variables like weight are involved, however, are shipping rates are very reasonable and we do offer free shipping on all orders totaling $300 or more. Shipments to the UK typically take about 6-10 days. Please feel free to reach out to me directly with any further questions or concerns: [email protected]
      [email protected]
      610-994-8888, Ext. 211

  4.' Tina Drake says:

    I am a new costumer. I love your ribbons

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